Devyani International Limited (DIL) is a key associate company of RJ Corp and is engaged in running Pizza Hut, KFC, Costa Coffee and Disney Artist outlets in various parts of the country. Operations at DIL are well oriented keeping in view the group’s mission that is,“To be a people centric, customer focused and process driven operations, striving for excellence, day in day out with a mat year ago and turnaround mentality…” The passionate and committed team of DIL is conﬁdent to realize its aim of being the best restaurant company in India by 2010.
Pizza Hut and KFC two known and popular names originally called Tricon. Pizza Hut has constantly and consistentlv deliohted its’ clients across demographic spectrum. And as per marketing surveys, it has been rated as the most trusted brand in India for last three consecutive years (2006-2008).
Pizza Hut outlets operate in three formats: EDI: Enhanced Dine In. These outlets provide a ﬁne dine in experience to discerning customers. PHD: Pizza Hut Delivery. PHD outlets outreach oustomers in their homes. RBD: Restaurant Based Delivery provides all three variations: dine in, carry out and delivery.
KFC outlels under DIL umbrella bring forth delicious and ﬁnger licking chicken products in major cities of north and east India. DIL is a proud owner and operator of these 70 plus food outlets of Pizza Hut and KFC across north and east Indra. And is also entrusted with the responsibility of sourcing ingredients and raw material,which is done by reputed suppliers from both India and abroad. Also DIL stresses not only on the quality check of these raw materials but also pays close attention to the hygiene and sanitation practices in its operations as well. Before deploying the manpower at these outlets, the employees undergo set training modules- ranging from 21 days to 90 days. Senior managers and leaders constantly learn and orient themselves with modules designed by YUM University to provide world class and standardized food and service experience in any outlet From Jodhpur to Bhubaneswar. And the mantra “Maniacal mindsets to serve,delight and wow customers” is followed by the entire Pizza Hut and KFC customer service staff.
COSTA COFFEE In order to delight the Indian coffee aficionados, DIL inked an alliance with Whitbread Group UK in 2005 and pocketed the rights to initiate Indian operations of its brand Costa Coffee, under DIL umbrella in September 2005. Today DIL has more than 40 outlets of Costa Coffee in NCR, Mumbai, Kolkata, Chandigarh,Ludhiana, Jaipur, Lucknow and other prominent cities. DIL is ambitious about its growth plans and aims 80 plus outlets of Costa Coffee to add to the pleasure of its customers by the end of 2009. The ambience of all Costa Coffee Outlets have been designed to provide comfort to its’ matured and discerning customers. In addition to the ambience the customers get personalized services which gives them space to engage in serious business meetings as well as friendly chit chats. The coffee beans at Costa Coffee are imported and roasted in its‘ in house roastery. This ensures that its’ valued oustomers get best coffee in the world. In addition to its’ signature coffee, customers also find its’ food palatable, light and hygienic. Every food product available in Costa Coffee outlets are made at its’ HACCP certiﬁed commissary- food factory- at Gurgaon, Haryana. Food items made available in non NCR stores are sourced locally from HACCP certiﬁed and proven commissaries. Costa Coffee leadership believes in educating and training its’ baristas in art and scienoe of coffee making as well as customer satisfaction. Team Costa Coffee believes in making every minute in Costa Coffee a memorable experience and caters to “Life Style” of our customers.